How to complain

Our clients’ success and satisfaction is our highest priority. If you’re unhappy with any aspect of our service, we’re committed to putting it right. We will investigate the situation and resolve any issues as quickly as possible.

To make a complaint, you can send an email (please include your client id number and a daytime contact number) detailing your complaint to our Head Office at: This email address is being protected from spambots. You need JavaScript enabled to view it.


We aim to resolve all complaints by close of business the following working day. If this is not possible, we’ll let you know that we have received your complaint and are investigating it.

Within four weeks of your complaint, we will explain the cause of the problem and the steps we have taken to put it right. If we’ve been unable to settle your complaint by this time, we will explain why and what we are doing to resolve the issue. We will also tell you when we will be in touch again. We aim to send you a final response within eight weeks explaining the outcome of your complaint.

Commercial Lending is not a regulated activity and, therefore, DCANS Investments do not fall under the jurisdiction of the Bank of Ghana.

Useful Info

Kindly read all our Terms and Conditions (T&Cs) carefully before you sign any Loan Agreement. If you do not understand our loan contract terms & conditions, invest in the services of a lawyer before you sign.
Your use of this website and/or our direct lending services constitutes acceptance of our T&Cs.
You must also agree to our Collection Practices and Zero Tolerance for Non-Performing Loans (NPLs) before any loan is advanced.
If you disagree with how we operate and our T&Cs, please don't use our services.